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Frequently Asked Questions

Order

How can I place order?

Do I need to have an account to place an order?

Why was my order cancelled?

How can I cancel the order?

How long it will take to receive an order confirmation?

Where I can check my order status?

Products

How can I search Items on your website?

Are all products authentic?

Size Guide

Shipping

Who is the logistics partner?

When will my shipment arrive?

I have received wrong product, what should I do?

How can I reschedule the delivery?

Return & Exchange

I want to exchange the product.

I want to return the product.

How long does it take to process refund?

How will I get my refund money?

Payment

What is VAT?

Do I need to pay VAT on top of product price?

My Account

I am unable to log into my account

How secure is the website?